Frequently Asked Questions, Wedding Transportation
Q.
How do I reserve Molly’s Trolleys for
my wedding?
A. Call
Molly’s Trolleys at (412) 281-2085. We
will go over your itinerary and times and send out a contract and
invoice based
upon the tentative itinerary as discussed. The deposit requested is
half of
what the total cost is estimated to be. This is due about 2 weeks after
you
book over the phone. Once you receive the contract, read it through,
sign it
and send it back along with your deposit payment. Once we receive it,
we will
countersign the contract and send a copy to you for your records. The trolley is then secured
for your date.
Q.
What type of information will I need
to provide to reserve the trolley for my wedding?
A. We
will need to have your ceremony and reception locations and times, plus
the
name/address for the pick-up location prior to the ceremony (if
applicable). This
will help us figure
out your time in use and subsequent estimated total cost.
Q.
What if I do not have my ceremony
and/or reception location confirmed but I still want the trolley for my
wedding
day?
A. Not a
problem. We will send out a contract to
reserve the trolley for your wedding date. In the itinerary section of
the
contract, we will state that that “the itinerary, times and costs will
be
determined at a later date.” The trolley will be reserved for the three
hour
minimum requirement, for example,
Q.
Why does Molly’s Trolleys request so
much information?
A. We want
to ensure that your wedding day
transportation runs as smoothly as possible-after all, this is a very
special
day for you! That is why attention to detail is so very important to us. By having the itinerary
and directions ironed
out before the wedding day, we can address any potential concerns that
may
arise.
Q.
Can I may changes to the contract
times and/or locations after I have signed and sent back my deposit?
A. Of
course. We understand that your wedding itinerary can change at any
time and often does. Just contact our office and we will go over the
requested
changes with you and send out an updated copy.
Q.
When is my final payment due?
A. Your
final payment is due 2 months prior to
your wedding date. A letter and final payment invoice is sent out
approximately
3 months prior.
Q.
Is my deposit refundable if I have to
cancel?
A. There is
a $150 cancellation fee (per trolley)
provided written notice is given within the time the deposit is
received until
120 days prior to the scheduled service. The full deposit is
non-refundable if
you cancel between 60-120 days prior to the contracted service. If you
cancel
less than 60 days prior to the scheduled service, the entire estimated
cost is
non-refundable.
Q.
Why does Molly’s Trolleys need to
know how many guests need to be moved when doing a wedding guest
shuttle?
A.
We want
to
ensure that we can realistically move all of the guests in the time
frame
allotted. We don’t want anyone to be late for the ceremony!
Q.
Who should I make my check payable to
and where do I send it?
A. Your
deposit and final payment checks should
be made payable to Molly's Trolleys.
Please send all payments
and correspondences to
Q.
What if I have more questions?
A. Give us a
call! We are always delighted to
hear from you and will be happy to answer any of your questions and
help you in
any way we can with your concerns for trip planning. Just
call us at
(412) 281-2085. If we are unavailable at the time you
call, please
leave your name and phone number, and we will promptly call
you back!
Thank
you!