Frequently Asked Wedding Questions
How do I reserve Molly’s Trolleys for my wedding?
For more information, or to see if we are available the date of your event, please either email or call Molly’s Trolleys West Palm Beach at 561-838-9511 (M- F 8am-4pm).
We will go over your itinerary and times and send out a contract and invoice based upon the tentative itinerary as discussed. The deposit requested is $250/ trolley. As a courtesy, we generally hold the trolley for about 2 weeks to give the client time to review the information. Once you receive the contract, read it through, sign it and send it back along with your deposit payment. Once we receive your signed contract, we will countersign the contract and send a copy to you for your records. Only a signed contract and deposit secures the trolley for your date.
What type of information will I need to provide to reserve the trolley for my wedding?
If you are emailing about our availability and pricing, please include the following details in your email:
Sample Email or form Comments
Hi, Molly. I'm interested in Trolley Service for my wedding. Please contact me regarding availability and pricing. Felicity Boda. Phone: 561-555-5555. 12/15/2012. Wedding party of 18: Bride & Groom + 8 attendants each. Schedule: 3:30pm Pick up at Delray Beach Hotel for 4pm Ceremony at Boca Nondenominational Church; 6pm Transport from Church to Reception at Delray Country Club; 11:30pm Return wedding party to hotel.
What if I do not have my ceremony and/or reception location confirmed but I still want the trolley for my wedding day?
Not a problem. We will send out a contract to reserve the trolley for your wedding date. In the itinerary section of the contract, we will state that that “the itinerary, times and costs will be determined at a later date.” The trolley will be reserved for the three hour minimum requirement, for example, 3-6pm TBD. Once you have your times and locations confirmed, contact our office and we will revise the contract and itinerary and send you an updated copy.
Can I bring a cooler on board the trolley?
Yes. One large cooler or 2 medium coolers is fine. We strongly recommend including bottled water in your cooler. Keep Hydrated!
Why does Molly’s Trolleys request so much information?
We want to ensure that your wedding day transportation runs as smoothly as possible-after all, this is a very special day for you! That is why attention to detail is so very important to us. By having the itinerary and directions ironed out before the wedding day, we can address any potential problems.
Can I make changes to the contract times and/or locations after I have signed and sent back my deposit?
Of course. We understand that your wedding itinerary can change at any time and often does. Just contact our office and we will go over the requested changes with you and send out an updated copy.
When is my final payment due?
Your final payment is due 10 days prior to your wedding date. A letter and final payment invoice is sent out approximately one month prior.
Is my deposit refundable if I have to cancel?
In the event that contracted service is not required, client is responsible for a $150 cancellation fee per trolley within the time deposit is received until 90 days prior to the scheduled event date. If contracted service is cancelled within 40-90 days prior to the scheduled event date, the full deposit ($250 per trolley) is non-refundable. If contracted service is cancelled less than 40 days prior to the scheduled event date- and Molly’s Trolleys West Palm Beach is not able to rebook the trolley on your date- then the client is responsible for the estimated total cost.
Why does Molly’s Trolleys need to know how many guests need to be moved when doing a wedding guest shuttle?
We want to ensure that we can realistically move all of the guests in the time frame allotted. Between Florida bridges and traffic, we don’t want anyone to be late for the ceremony!
How do I figure out how many trolleys I need to transport my wedding guests?
No worries - we can help you! Figuring out what transportation you need is a formula of how many guests, pickup and drop off locations and level of service you want to provide. Sometimes clients want every rider to have a seat or due to the distance between venues- you need to have a seat per person.
Or, if your venues are close together and the client doesn’t mind asking guests to wait for the next trolley, or staggering trip times, then sometimes one trolley can make a few trips.
At Molly’s Trolleys, we try to talk thru your event so we can set suggest a way to set it up that meets your criteria. The more we understand your event- the better we can help you set up your transportation in a successful manner (that is within your budget).
To Whom should I make my check payable and where do I send it?
Your deposit and final payment checks should be made payable to Molly's Trolleys. Please send all payments and correspondences to 2625 Mercer Avenue, West Palm Beach, FL, 33401.
What if I have more questions?
Give us a call! We are always delighted to hear from you and will be happy to answer any of your questions and help you in any way we can with your concerns for trip planning. Just call us at 561-838-9511. If we are unavailable at the time you call, please leave your name and phone number, and we will promptly call you back! Thank you!
Contact Information
Call 561-838-9511 with any questions, or email us.